Müller Präzisionsteile GmbH puts its trust in ZEISS service and maintenance

Yet just as everyone was saying their hellos, Günter Eckstein, Head of Quality Management, broke the news to the visitors: "The PRISMO is broken." The largest coordinate measuring machine in the quality management department had been down since the previous evening. Discher was slightly annoyed: "Of all the times for one of our machines to stop working!" Over the next three hours, however, he saw for himself how quickly and precisely his service engineers can provide a solution in a difficult situation. Müller Präzisionsteile had concluded a master maintenance agreement for its five coordinate measuring machines to prevent machine downtime. As part of the agreement, each machine undergoes extensive maintenance every two years. The ZEISS service engineers take the machine apart, exchange the worn parts and then perform a thorough calibration. The entire procedure takes a week. To avoid any bottlenecks in quality management, an annual schedule had been created for machine maintenance. The next machine was scheduled to be inspected in April, another in November. Around half of the 30,000 coordinate measuring machines from ZEISS in use globally have a maintenance agreement that ensures continuity and additional cost savings.

For the CEO of Müller Präzisionsteile, Stephan Müller, regular maintenance for his machines is a matter of course. The "precision parts" in the company's name means they have extremely strict maintenance and calibration requirements. The same holds true for their many customers, such as those companies producing components for nuclear power plants. Without comprehensive certification and documentation on the reliability of their measuring equipment, Müller Präzisionsteile simply would not receive any orders. And what happens if a machine still malfunctions? Even ZEISS measuring machines, known for their robustness, can break down every now and again. Should this happen, the customer calls the ZEISS Hotline. Arrangements are then made for a service engineer to head to the company. "Half of all repairs are made the very next day," explains Discher. "While this isn't always possible, we nevertheless find a solution for any really pressing problems." This was true on the day of his visit to Müller Präzisionsteile. While Müller and Eckstein discussed their experiences and shared some kind words with Discher, Michael Naumann, a Service Engineer, had entered the measuring lab and was getting down to work. He got the call at 8:00 that morning and left directly from his previous service call in Jena to head towards Nuremberg. It was just 11:30 am when Naumann opened up his toolbox.